General Terms and Conditions (GTC)

1. Fields of application of the General Terms and Conditions

The website is operated by the company Petignat Group SNC (hereafter "PetLove"). The complete description of the products, the use of the website and its products and services, as well as the services of intermediaries are exclusively governed by the present General Terms and Conditions of Sale (hereafter "GTC").

2. Services
PetLove sells physical products on its website. The purchase contract between PetLove and the buyer takes effect when the buyer confirms his order online.

3. Product description
The product descriptions on the website are correct at the time of their creation. The images and videos used in connection with the products only serve to describe the item in question. The colours and shapes may differ in part from the products actually delivered. PetLove strives to present descriptions, illustrations and videos that are as representative as possible.

4. Responsibility
PetLove declines all responsibility for improper use of a product. When ordering alcoholic beverages or tobacco products, the customer confirms that he/she is of legal age and that the person receiving the product is also of legal age. PetLove declines all responsibility if this provision is not respected.

5. Termination by PetLove
Until the goods have been dispatched from one of our warehouses, PetLove is entitled to cancel the order without giving a reason.

6. Price
All prices are indicated in CHF (Swiss Francs) and represent the final price including VAT. PetLove reserves the right to make obvious price errors and changes.

7. Payment and shipping
All orders can be paid by credit cards (Mastercard or Visa), Postfinance, Twint, PayPal and prepayment. Online data transmission is carried out using SSL encryption. Each transaction is authorized online by the responsible credit card company. On the buyer's credit card statement, purchases appear under the name Petignat Group. The credit card numbers of the buyers are not recorded by PetLove. The credit card account is debited at the time of order completion. Online payments are processed by PostFinance and the customer data is stored by the software provider customweb GmbH, Winterthur, in the data cloud of Amazon Web Services EMEA SARL, Luxembourg (subsidiary of Amazon Web Service Inc., USA) on their servers in Ireland and verified by the firewall of Cloudflare Inc., USA. Abroad my data is no longer subject to Swiss data protection law and banking secrecy. In case of non-payment of an order made with the prepayment option, PetLove reserves the right to charge a handling fee of CHF 20.-. Shipping costs are CHF 8.95 per order. Orders over CHF 70.-, after discount, benefit from free shipping (Free shipping - to be selected during the order process). Some items are always free of charge (mentioned in the description of the item). In case of loss or theft of the item sent, PetLove declines all responsibility. As a general rule, orders are shipped within 24 to 48 hours after the order has been completed in Priority A-Post.

8. Exchange / right of return
Products in perfect condition, unused and in their original packaging can be returned by post within 14 days. All returns must be accompanied by a fully completed returns form. Returns of personalized items, textile products and foodstuffs are excluded. Each return must be announced and accepted by PetLove in advance. In the case of returns where PetLove is not responsible (e.g. because the article does not please or is wrongly ordered), PetLove can demand compensation of CHF 20.- by adding it to the invoice, respectively by deducting it from the refund or voucher. If, as a result of a return, the minimum purchase value of a marketing discount code is no longer reached, the validity of the code is cancelled for this order and the value will be invoiced to the buyer, respectively deducted from the refund. The same applies to the flat-rate delivery costs of CHF 8.95 which are charged for orders up to CHF 69.95. Refunds are generally made within 14 days of processing the return. Excluded from reimbursement are shipping costs already incurred.

9. Shipping costs for returns
The costs of returns are in all cases at the expense of the buyer.

10. Applicable law and place of jurisdiction
All disputes between PetLove and a buyer within the scope of these GTC are subject to Swiss law. The place of jurisdiction is Delémont, Switzerland.

11. Salvation Clause
If individual provisions of these GTC are wholly or partially invalid and/or void, the validity and/or effectiveness of the remaining provisions or parts thereof shall remain unaffected. The invalid and/or ineffective provisions will be replaced by those provisions that most closely follow the meaning and purpose of the invalid and/or ineffective provisions in the most legally and economically effective manner. The same applies to possible gaps in the regulations.

State : February 2021