Shipping & Returns

# Shipping
Shipping costs are CHF 8.95 per order. Orders over CHF 70.-, after discount, benefit from free shipping (Free shipping - to be selected during the order process). Some items are always free of charge (mentioned in the description of the item). In case of loss or theft of the item sent, PetLove declines all responsibility. As a general rule, orders are shipped within 24 to 48 hours after the order has been completed in Priority A-Post.

# Exchange / right of return
Products in perfect condition, unused and in their original packaging can be returned by post within 14 days. All returns must be accompanied by a fully completed returns form. Returns of personalized items, textile products and foodstuffs are excluded. Each return must be announced and accepted by PetLove in advance.

*The above information is an excerpt from our General Terms and Conditions (GTC). These can be viewed in full here.